We hold your privacy in high regard and are fully committed to safeguarding it in accordance with this privacy policy (“Policy”). This Policy outlines the kinds of information that we may gather from you, referred to as “Personal Information,” either through the idbcontractors.co.uk website (“Website” or “Service”) or any associated products and services (collectively known as “Services”). It also outlines our procedures for collecting, utilizing, safeguarding, and disclosing this Personal Information. In addition, the Policy elaborates on the options at your disposal concerning the use of your Personal Information, along with instructions on how to access and modify it.
This Policy stands as a legally binding contract between you (“User,” “you,” or “your”) and Just Electricals & Plumbing Ltd (trading as “IDB Contractors,” “we,” “us,” or “our”). In the event that you are entering into this agreement on behalf of a business or another legal entity, you confirm that you have the authorization to bind said entity to this agreement. In such a case, the terms “User,” “you,” or “your” pertain to the aforementioned entity. If you lack such authority or if you disagree with the terms of this agreement, you must decline it and are not permitted to access or use the Website and Services. By accessing and using the Website and Services, you demonstrate your acknowledgment of having read, comprehended, and accepted the terms of this Policy. It’s important to note that this Policy does not extend to the practices of entities we do not own or control or individuals we do not employ or oversee.
Table of contents
Automatic collection of information
Upon opening the Website, our servers automatically log information sent by your browser. This information may encompass details like your device’s IP address, browser type and version, operating system type and version, language preferences, or the webpage you accessed before reaching the Website and Services. It also includes the specific pages of the Website and Services you view, the duration of time spent on these pages, your search queries on the Website, access times and dates, and other related statistics.
The data collected automatically serves the sole purpose of identifying potential instances of misuse and compiling statistical data concerning the usage and traffic of the Website and Services. This statistical information is handled in a manner that does not lead to the identification of any individual User within the system.
Collection of personal information
You have the option to access and utilize the Website and Services without disclosing your identity or sharing any details that could lead to your specific and identifiable identification. However, if you intend to make use of certain features available on the Website, you might be requested to supply specific Personal Information, such as your name and email address.
Whenever you make a purchase or complete any forms on the Website, we collect and securely store any information that you deliberately provide to us. This information, when necessary, may include the following:
– Contact information (like email address, phone number, etc.)
– Basic personal details (such as your name and country of residence)
– Device geolocation data (such as latitude and longitude)
– Any other content or materials you willingly submit to us (such as articles, images, feedback, etc.)
Please be aware that you have the choice not to furnish us with your Personal Information. However, opting out may result in the unavailability of certain features on the Website. For Users who are uncertain about which information is mandatory, we encourage you to reach out to us for clarification.
Privacy of children
We want to make it clear that we do not intentionally gather any Personal Information from individuals under the age of 18. If you are under 18 years old, please refrain from submitting any Personal Information via the Website and Services. If you have any reason to believe that a child under 18 has furnished Personal Information to us through the Website and Services, kindly get in touch with us to request the removal of that child’s Personal Information from our Services.
We urge parents and legal guardians to supervise their children’s internet activities and to support the enforcement of this Policy by educating their children not to share Personal Information via the Website and Services without proper consent. We also request that all parents and legal guardians overseeing children take the necessary steps to ensure that their children understand they should not disclose Personal Information online without appropriate permission.
Use and processing of collected information
We act as a data controller and a data processor when handling Personal Information, unless we have entered into a data processing agreement with you in which case you would be the data controller and we would be the data processor.
Our role may also differ depending on the specific situation involving Personal Information. We act in the capacity of a data controller when we ask you to submit your Personal Information that is necessary to ensure your access and use of the Website and Services. In such instances, we are a data controller because we determine the purposes and means of the processing of Personal Information.
We act in the capacity of a data processor in situations when you submit Personal Information through the Website and Services. We do not own, control, or make decisions about the submitted Personal Information, and such Personal Information is processed only in accordance with your instructions. In such instances, the User providing Personal Information acts as a data controller.
In order to make the Website and Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:
- Deliver products or services
- Improve products and services
- Send product and service updates
- Respond to inquiries and offer support
- Improve user experience
- Post customer testimonials
- Run and operate the Website and Services
Processing your Personal Information depends on how you interact with the Website and Services, where you are located in the world and if one of the following applies: (i) you have given your consent for one or more specific purposes; (ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
Note that under some legislations we may be allowed to process information until you object to such processing by opting out, without having to rely on consent or any other of the legal bases. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Payment processing
For certain Services that require payment, you may be asked to provide your credit card details or other payment account information. This information is exclusively used for payment processing purposes. To ensure secure payment processing, we engage the services of third-party payment processors (“Payment Processors”).
Our Payment Processors strictly adhere to the most up-to-date security standards overseen by the PCI Security Standards Council, a collaborative initiative involving major brands such as Visa, MasterCard, American Express, and Discover. The exchange of sensitive and private data occurs over an SSL-secured communication channel, employing encryption and digital signatures for protection. Additionally, the Website and Services comply with rigorous vulnerability standards to establish a highly secure environment for Users.
We will share payment data with the Payment Processors only to the extent necessary for payment processing, refund procedures, and addressing any issues or inquiries related to payments and refunds.
It’s important to note that Payment Processors may collect certain Personal Information from you to facilitate payment processing, such as your email address, physical address, credit card details, and bank account number. They manage all steps of the payment process within their systems, including data collection and processing. The handling of your Personal Information by the Payment Processors is subject to their respective privacy policies, which may or may not offer privacy protections equivalent to those outlined in this Policy. We recommend reviewing their privacy policies for further information.
Disclosure of information
To fulfill specific Services or complete transactions requested by you, we may share your information with our trusted affiliates, subsidiaries, joint venture partners, contracted companies, and service providers (collectively referred to as “Service Providers”). These Service Providers play a vital role in supporting the operation of the Website and the Services provided to you. Their privacy policies align with ours, or they have agreed to comply with our privacy policies concerning Personal Information. We do not share personally identifiable information with third parties outside of our affiliated partners.
Our Service Providers are only authorized to use or disclose your information as necessary to perform services on our behalf or as required by legal obligations. They are provided with information solely for the purpose of fulfilling their designated functions, and they are not permitted to use or disclose this information for their own marketing or other purposes.
We may also disclose any Personal Information we collect, use, or receive when required or permitted by law. This includes situations like complying with a subpoena or a similar legal process, and when we have a good faith belief that such disclosure is necessary to safeguard our rights, your safety, or the safety of others, to investigate fraud, or to respond to a government request.
In the event of a business transition, such as a merger, acquisition by another company, or the sale of all or a portion of our assets, your Personal Information may likely be transferred as part of the assets being conveyed.
Retention of information
Your Personal Information will be retained and utilized for the duration required to fulfill our legal obligations, enforce agreements, and resolve disputes, unless a longer retention period is mandated or permitted by law.
Following your update or deletion of your Personal Information, we may utilize aggregated data that is generated from or includes your Personal Information, but this data will not be used in a manner that can personally identify you.
Once the specified retention period has elapsed, your Personal Information will be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the retention period has concluded.
Cookies
To enhance your online experience, our Website and Services utilize “cookies.” Cookies are text files placed on your hard drive by a web page server, and they cannot be used to run programs or deliver viruses to your computer. These cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. If you choose to decline cookies, you may not be able to fully access all the features of the Website and Services.
We may employ cookies for various purposes, including security, personalization, operational functions, and statistical analysis. For more details on the cookies we collect and their purposes, you can refer to our cookie policy. It’s essential to note that you have the option to accept or decline cookies. Most web browsers accept cookies automatically by default, but you can adjust your browser settings to decline cookies if you prefer.
Data analytics
Our Website and Services may utilize third-party analytics tools that rely on cookies, web beacons, or similar technologies for collecting standard internet activity and usage data. The collected data helps in generating statistical reports about User behavior, including how frequently Users visit our Website and Services, which pages they access, and the duration of their visits, among other insights. We analyze the data from these analytics tools to assess and enhance the performance of our Website and Services.
It’s essential to note that we don’t employ third-party analytics tools to trace or gather any personally identifiable information about our Users. Furthermore, we do not link the information acquired from the statistical reports to any individual User. Our aim is to ensure the anonymity and privacy of our Users.
Do Not Track signals
Certain web browsers include a “Do Not Track” feature that informs the websites you visit about your preference to avoid having your online activities monitored. It’s important to note that tracking differs from using or gathering information associated with a website. In this context, tracking pertains to the collection of personally identifiable information from individuals who use or browse a website or online service, particularly when they navigate across various websites over time.
However, the method through which browsers transmit the Do Not Track signal is not yet standardized. Consequently, our Website and Services are not currently configured to understand or respond to Do Not Track signals conveyed by your browser. Nevertheless, as outlined in greater detail throughout this Policy, we restrict our utilization and collection of your Personal Information.
If you’re interested in Do Not Track protocols for browsers and mobile devices or if you want to learn more about the choices available to you, you can explore the internetcookies.com website.
Advertisements
We may collaborate with select third-party companies to assist us in customizing advertisements that we believe may be relevant to our Users. Additionally, these companies may collect and utilize other information regarding User activities on our Website. They might also display advertisements that could employ cookies and other methods to monitor User behavior.
Social media features
Our Website and Services may incorporate social media functionalities, like Facebook and Twitter buttons, as well as Share This buttons, among others, collectively referred to as “Social Media Features.” These Social Media Features may collect information such as your IP address, the specific page you’re browsing on our Website and Services, and may utilize cookies to ensure their proper operation. Social Media Features can be hosted by their respective providers or may operate directly on our Website and Services. Your interactions with these Social Media Features are subject to the privacy policies of their respective providers.
Links to other resources
Our Website and Services include links to external sources that we do not own or have control over. It’s important to note that we do not bear responsibility for the privacy practices of these external sources or third parties. We advise you to exercise caution when you navigate away from our Website and Services and to review the privacy policies of any resource that may collect your Personal Information.
Information security
We take measures to secure the information you provide by storing it on protected computer servers in a controlled environment to prevent unauthorized access, use, or disclosure. We employ reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and disclosure of Personal Information under our control. However, it’s essential to understand that no data transmission over the Internet or wireless network can be entirely guaranteed.
As a result, while we work diligently to safeguard your Personal Information, you should recognize that (i) the Internet has inherent security and privacy limitations beyond our control; (ii) the security, integrity, and privacy of any information exchanged between you and our Website and Services cannot be guaranteed; and (iii) such information may be susceptible to viewing or tampering by third parties during transmission, despite our best efforts.
It’s important to note that the security of your Personal Information also relies on the security of your communication device and the measures you take to protect your credentials. Therefore, we advise you to implement appropriate security measures to safeguard this information.
Data breach
If we discover that the security of our Website and Services has been compromised or that Users’ Personal Information has been disclosed to unrelated third parties due to external activities, such as security breaches or fraudulent activities, we reserve the right to take appropriate actions. These actions may include conducting investigations, reporting the incident, and cooperating with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the User as a result of the breach, or if such notification is mandated by law. If notification is necessary, we will send you an email to inform you of the situation.
Changes and amendments
We retain the right to make modifications to this Policy or its terms relating to the Website and Services as we deem necessary. When changes are made, we will update the revision date at the bottom of this page. Additionally, we may choose to notify you in other manners at our discretion, such as using the contact information you have provided.
Any updated version of this Policy will be effective immediately upon the publication of the revised Policy, unless otherwise specified. Your continued use of the Website and Services following the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not use your Personal Information in a significantly different manner than what was initially stated when your Personal Information was collected without your consent.
Acceptance of this policy
By accessing and utilizing the Website and Services and submitting your information, you confirm that you have read and accept this Policy along with all of its terms and conditions. Your use of the Website and Services, as well as the submission of your information, signifies your agreement to be bound by this Policy. If you do not consent to comply with the terms of this Policy, you are not authorized to access or use the Website and Services.
Contacting us
If you have any questions regarding the information we may hold about you or if you wish to exercise your rights, you may use the following data subject request form to submit your request:
Contact